TERMS, REFUNDS AND PRIVACY

Guarantee and Disclaimer
Payment and Refunds Policy
Privacy Policy

GUARANTEE AND DISCLAIMER

Rehab Trainer has the only Fitness Australia Accredited courses to give you a money-back guarantee: If you do not experience a significant boost in confidence dealing with injured clients, we will refund your investment.
OUR MONEY BACK GUARANTEE!
If within 14 days of completing Rehab Trainer courses (provided you apply the knowledge that you learn) you don't find improvement in the way that you deal with injured clients, or if you do not achieve results in the clients with whom you work, we will give you your money back. That's how confident we are in this course!

CONDITIONS
Applicants for the money-back guarantee:
  • Must inform their Course Educator in writing within seven days of completing the course that they are not experiencing expected results with their clients and state that they are actively willing to work to resolve concerns
  • Must have completed the course in one sitting, and have a 100% attendance record
    Must be applying the knowledge they acquired to the best of their ability
  • Must have passed the exam, if applicable
  • Must be following the R+E+H+A+B protocol exactly
  • After working with the Course Educator, must explain in writing why their confidence has still not improved and why any efforts by the Educator has not resolved their issues. This letter must be received within 14 days of the completion of the course.
  • This final missal will be reviewed by the Directors of Rehab Trainer, and a decision made regarding the claim. All decisions made will be final and no further correspondence will be entered into.
  • Any correspondence received outside the timeframes hereby outlined will not be accepted under the terms of the Guarantee.
DISCLAIMER
Rehab Trainer is leading a fresh stream of education for the fitness industry: to create a new breed of Fitness Professional who is able to more effectively assess, rehabilitate and prevent low risk injuries from developing during their training of clients.After completing Rehab Trainer courses, Fitness Professionals will function according to the five-part “R+E+H+A+B” model as a safe and effective method to achieve that goal. This model is quite distinct from the Physiotherapy model, therefore preventing the concern that professional boundaries are being crossed. Rather participants in Rehab Trainer courses are encouraged to strengthen old boundaries: specifically, that Fitness Professionals should never diagnose injuries, should refer injuries that are high risk immediately to an allied health professional, and should not engage in certain types of isolation exercises that are most effectively carried out by a physiotherapist. Therefore be assured – and never forget - you are not attempting to become a Physiotherapist. You are becoming a more highly skilled Fitness Professional who has a new tool-box of skills with which to deal with the litany of small niggling injuries that plagues the fitness industry. Trainers who complete Rehab Trainer courses are encouraged to consider themselves a part of the “Rehab Team” for a particular client who has a low risk injury, in the same way that a massage therapist or physiotherapist might.This is a point that bears repeating here: while Rehab Trainer Courses aim to equip Fitness Professionals with the skills they need to be involved with the rehabilitation of low-risk injuries, at no time can they be involved with diagnosing an injury, or be seen to take the place of an allied health professional or medical practitioner.Every skill taught on the courses is intended to enhance the safety of training of injured clients. However, Rehab Trainer can take no responsibility for the actions of Fitness Professionals engaging in the training of injured clients.

PAYMENT & REFUND POLICY

Full payment must be made in advance of the course, unless a payment plan request has been approved.

For Australian residents, a spread of payment may be over a maximum period of 3 months prior to the first day of the course. A minimum of one third of the outstanding amount must be paid each month. The candidate must give a written deduction authority for the amounts outstanding which will be automatically billed each month.

REFUND, CANCELLATION AND TRANSFER POLICY
  • Refunds (minus the non-refundable AU$200 administration fee and bank transfer fees) will be processed for cancellations received in writing up to two weeks before the course commences.
  • Two weeks prior to the course commencing and onwards, there will be no refund of course fees for any reason whatsoever. If a participant cancels after this point, their course fees are transferable to a future course for themselves or someone they nominate. No refunds are available under any circumstances within two weeks of the commencement of the course.
  • Where an only an initial deposit has been charged, the remainder of the course fees will be processed two weeks prior to the commencement of the course.

PRIVACY POLICY

Your privacy is important to Rehab Trainer. This privacy statement provides information about the personal information that Rehab Trainer collects, and the ways in which Rehab Trainer uses that personal information.

PERSONAL INFORMATION COLLECTION
  • Rehab Trainer may collect and use the following kinds of personal information:
  • [information about your use of this website (including, but not limited to, that collected by Google Analytics and the Business Catalyst systems);]
  • [information that you provide using for the purpose of registering with the website;]
  • [information about transactions carried out over this website;]
  • [information that you provide for the purpose of subscribing to the website services; and]
  • [any other information that you send to Rehab Trainer or its Educators.]
USING PERSONAL INFORMATION
  • Rehab Trainer may collect and use the following kinds of personal information:
  • [information about your use of this website (including, but not limited to, that collected by Google Analytics and the Business Catalyst systems);]
  • [information that you provide using for the purpose of registering with the website;]
  • [information about transactions carried out over this website;]
  • [information that you provide for the purpose of subscribing to the website services; and]
  • [any other information that you send to Rehab Trainer or its Educators.]
USING PERSONAL INFORMATION
  • Rehab Trainer may use your personal information to:
  • [administer this website;]
  • [personalize the website for you;]
  • [enable your access to and use of the website services;]
  • [send to you products that you purchase;]
  • [supply to you services that you purchase;]
  • [send you statements and invoices;]
  • [collect payments from you; and]
  • [send you marketing communications.]

Where Rehab Trainer discloses your personal information to its agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement.

In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, Rehab Trainer may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

Securing your data

Rehab Trainer will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

Rehab Trainer will store all the personal information you provide on its secure servers.

[Information relating to electronic transactions entered into via this website will be protected by encryption technology.]

Cross-border data transfers

Information that Rehab Trainer collects may be stored and processed in and transferred between any of the countries in which Rehab Trainer operates to enable the use of the information in accordance with this privacy policy.

You agree to such cross-border transfers of personal information.

Updating this statement

Rehab Trainer may update this privacy policy by posting a new version on this website.

You should check this page occasionally to ensure you are familiar with any changes.

Other websites

This website contains links to other websites.

Rehab Trainer is not responsible for the privacy policies or practices of any third party.

Contact Rehab Trainer

If you have any questions about this privacy policy or Rehab Trainer's treatment of your personal information, please write to: Ulrik Larsen by email to ulrik@rehabtrainer.com.au.